Refund policy
Craftora Refund & Return Policy
At Craftora, we want you to love your purchase. Please read our return and refund policy carefully before placing an order.
Returns
We accept return requests within 14 days after delivery.
To qualify for a return, items must:
- Be unused and in original condition
- Be returned in original packaging
- Show no signs of wear, damage, or misuse
- Include proof of purchase
For hygiene, damage prevention, and logistics reasons, some items may not qualify for return.
Non-Returnable Situations
We do not accept returns or refunds for:
- Change of mind after purchase
- Incorrect shipping address entered by customer
- Delays caused by customs, weather, holidays, or courier services
- Minor variations in color, lighting, texture, or product appearance caused by screen settings or photography
- Products showing signs of use, damage, or modification
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Order number
- Photos or video evidence
- Description of the issue
Our team will review the request and determine an appropriate resolution, including replacement, store credit, or refund if approved.
Refunds
Approved refunds are processed to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
Contact
Questions? Contact us at: