Shipping policy
Craftora Shipping Policy
Thank you for shopping with Craftora.
We proudly ship to customers in the United States, Latin America, and selected international locations.
Processing Time
Orders are typically processed within 1–5 business days after payment confirmation.
Processing time may vary during holidays, promotions, or high-demand periods.
Shipping Time
Estimated delivery time:
United States: 11–25 business days
Latin America: 15–30 business days
International Orders: 11–30 business days
Please note that shipping times are estimates and may vary depending on destination, customs processing, local couriers, weather conditions, and seasonal demand.
Tracking Information
Tracking information will be provided once available.
Please allow a few days for tracking updates to appear after shipment.
Delays
Craftora is not responsible for shipping delays caused by:
- Customs inspections
- Weather disruptions
- Courier issues
- Peak holiday seasons
- Incorrect shipping information provided by the customer
Incorrect Address
Customers are responsible for entering the correct shipping address.
Orders shipped to incorrect addresses provided by the customer may not qualify for replacement or refund.
Lost Packages
If your order appears lost, please contact us and we will investigate the issue with the shipping provider.
Contact
For shipping-related questions: